Effective Date: 18 August 2026
Last Updated: 18 August 2026
1. About This Privacy Policy
Zem Commercial Services (“Zem Commercial Services”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, book our services, visit our website or otherwise interact with our business.
Zem Commercial Services provides commercial kitchen cleaning and maintenance services, including canopy and exhaust system cleaning, filter exchange, exhaust fan cleaning and related services.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name and business name
- Phone number and email address
- Business and site addresses
- Information required to prepare quotations and invoices
- Service and booking details
- Information about your commercial kitchen, canopy, exhaust or ventilation systems
- Site access, induction and safety requirements where necessary
- Payment and invoicing information
- Communications and correspondence between you and Zem Commercial Services
- Photographs of completed work, equipment or work areas where relevant
- Website information, including IP address, browser type, device information and pages visited, where collected through website technologies such as cookies or analytics
We generally collect personal information directly from you or your business. In some circumstances, information may be provided by a business representative, property manager, contractor or other authorised person.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Prepare and provide quotations
- Schedule and manage services
- Communicate with customers
- Provide cleaning and maintenance services
- Process invoices and payments
- Maintain customer and service records
- Meet contractual, legal and regulatory obligations
- Manage site access, inductions and safety requirements
- Resolve complaints or disputes
- Improve our services and customer experience
- Send marketing communications where permitted
- Protect our business against fraud, misuse or unlawful activity
We will not use your personal information for purposes unrelated to our business activities unless permitted or required by law.
4. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business.
This may include disclosure to:
- Employees and contractors involved in providing our services
- Businesses, property managers or site representatives that engage us
- Accounting, bookkeeping and professional service providers
- Payment providers and financial institutions
- IT, website hosting and software providers
- Insurance providers where reasonably required
- Government agencies, regulators or law enforcement where required or authorised by law
- Other parties where you have provided consent or disclosure is otherwise permitted by law
We do not sell your personal information to third parties.
5. Website and Cookies
Our website, zemcs.com.au, may use cookies, analytics tools or similar technologies to understand how visitors use our website and to improve its performance.
These technologies may collect information such as:
- Pages visited
- Approximate location
- Device and browser information
- Website activity
- Referral sources
You can generally control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Marketing Communications
Where permitted by law, we may contact customers or prospective customers about our services, promotions, maintenance programs or other business-related information.
You may request to stop receiving marketing communications at any time by contacting us or using an unsubscribe option provided in the communication.
7. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the information and circumstances, security measures may include access controls, password protection, secure software systems and limiting access to information to people who reasonably require it.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal, accounting, tax and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
9. Accessing and Correcting Your Information
You may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.
To make a request, contact us using the details provided below.
We may need to verify your identity before providing access to or changing personal information.
10. Privacy Complaints
If you believe that we have mishandled your personal information or breached applicable privacy obligations, you may contact us and provide details of your concern.
We will review and respond to privacy complaints within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
11. Third-Party Websites
Our website or communications may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The updated version will be published on zemcs.com.au with the revised effective date.
13. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Zem Commercial Services
Address: 598 Albany Hwy, Victoria Park WA 6100, Australia
Phone: 0432 307 837
Email: info@zemcs.com.au
Website: zemcs.com.au
Last Updated: 18 August 2026